Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


4 days wait to even get a call

I understand that services are stretched, but feel 4 days just to speak to someone after putting an E-Consult in, is ridiculous. They may contact me sooner, but that is the message you get. I am not tied to my phone, and with it being school holidays, we will be out and about a lot. The inquiry is also something I would not be comfortable talking about in front of anyone else. The surgery states on the telephone message that 'the quickest way to get an appointment is to use E-Consult.' and when I rang that is also what reception said. It is a real concern if 4 days is considered 'quick.'