Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Lack of efficiency

I recently submitted feedback to say how the E-Consult states that it will be 4 days before they contact you. However, they contact me the same day. It is however bizarre that a service states it will be 4 days and then by 1pm turns the system off as they have 'reached capacity', but then get back to you the same day. (Mixed messages). The text I received did not give me enough information so I had to submit another E-Consult. They responded stating that my GP was now on leave but another GP would make contact. I received a text from a different GP, which started with P.S. so that made no sense, so I did another E-Consult. In meantime I received an email with more information on (which probably was sent before the text, but I had not seen it). So, I sent another E-consult to apologise! The surgery team then rang me, which was good as I then managed to have a conversation with them as they asked if I was happy with what had been decided. I was confused about the issuing of medication without a chat with the GP, as it states you take it 3 times a day for 5 days max, whereas GP has said 4 times a day. Nothing mentioned about side affects. Also the alternative medication that was stated that I could also have, I actually would prefer initially (without mentioning my condition this is hard to explain). So now, I have had 4 E-Consults, 2 telephone calls and now 2 prescriptions issued which I feel could have been resolved if the first time I contacted the surgery I got to talk to someone for 5 minutes! I cannot see how that is more efficient in the longer run! It is also stressful for me to keep chasing and this back and forth!