Proactiveness questionable
After going for a scan that I got really fast after a referral (within 3 days), the service said that if I do not hear from surgery ring them & suggested 7 days max. I rang is E-Consult was already switched off and not fit for this purpose of asking for follow up. Reception were pretty good and kind and said they could see my scan results were in. I did ask if I could speak to same GP that had done the referral. They booked me a ringback for 2 days time as that was the next day this GP was in. GP told me my scan results and stated I needed another referral for further investigation. They literally said to me 'did you not know you had.......' Er no. Sorry, but how do they expect me to know when it is them that referred me to investigate in first place. It bothered me that I had to chase them for this, and it needed 'action'. I therefore wonder how proactive they really are and if I had not chased them, would it have gone on and got worse. I also do not understand how this was not picked up only a few months ago when I had a similar referral. They had said something small was there, but 'nothing to worry about.' Yet in a few months here we are! Why was that small thing not looked at then? I am trying to process this and worried and do not have a huge amount of confidence in my surgery for the potential ongoing treatment I may need.