Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Brilliant

The service provided has been very good. We're relatively new patients but we've never had an issue since joining the surgery. The reception team are really helpful and friendly and I've not had a problem getting appointments or speaking to someone even when we've been 30th in the queue on the phone. My husband can't see well so I visit with him to take him to the consultation room, I'm sure staff would help if I wasn't here.