Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Improved

It's good at the moment and has improved. When I used econsult I had a call back in 3 hours where as previously it was days. I prefer econsult to calling the surgery as it means you don;t have to wait on the phone to get through to reception. The messages with doctors or the chats with nurses have worked well and have addressed issues. Staff are good and are doing all they can considering the situation.