Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Needham Market Country Practice


ES Phones are busy

This is the first time in a while that I've actually got an in person appointment as they have asked me to come in to discuss things further as most issues are dealt with by phone. Its frustrating that you can't come in to the surgery to book appointments. Staff are very good and the reception staff are lovely and helpful. I've felt well listened to by the doctors I've seen and they've had time to explain things well. At times it can feel like you go round in circles with some of the doctors but this morning I was well listened to. There have been occasions when I've been asked to call back the next day when there are no appointments available.