Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Easy to arrange blood tests

I have to have a yearly blood test and I was sent a text to book the appointment and I arranged the appointment easily. The phones are busy and getting through is the main issue at the surgery. I would prefer to be able to book appointments in advance for non urgent issues rather than having to do it all on the day. The cost of calling the surgery on a pay as you go mobile is very expensive and then getting to the surgery, which can't be planned at times is also very costly when you don't drive.