Dismissive of concerns
I do find that when calling the staff can be a bit rude and abrupt at times and were initially dismissive of my concerns but I did get an appointment after a second call. I like econsult to use but most of the time it's switched off early in the morning so can't be used. It's much better than calling the surgery as the phones are so busy. It has been difficult to get actual appointment and I have been cut off when I got down to first in the queue which is frustrating after being queued so long. I've then had difficulties in my appointment being understood and understanding what should happen next and now I've had another appointment arranged for me because of the confusion.