Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Needham Market Country Practice


Can feel a bit drawn out

I was 19th in the queue this morning and spent 40 mins waiting to get through, however within 40 mins I had received a call from the doctor which was great. I don't get to see my own GP anymore but not an issue as concerns are addressed. I have seen 5 different members of staff trying to this one issue sorted. Each has tried different things so although it can feel a bit drawn out when they have different ideas I suppose things need to be eliminated. I understand that things are difficult at the moment but staff do their best.