Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Econsult works well

I find the best way is to use econsult as the phones are very busy. I would prefer to have more continuity as it helps with the care provided. At times the reception staff can be a little short and I find it difficult to get across what the issues are. It's definitely harder if you don't use online services, I've been cut off twice when low down in the phone queue and had to rejoin which was really frustrating after waiting so long.