Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Test result was pending for ages

My test results were pending for ages, I had to wait for literally weeks, they did eventually get back to me, but the personal anxiety it caused me waiting was terrible. The doctor didnt ring me back even though I was told that he would do, it would be better not to say that if they have no intention of ringing the patient.