Wait ages when no 1
Called the practice today for admin help, as at 9am E-Consult was switched off. It would be good if they could not switch off the admin side of things, as you do not need an appointment for that side of things. I therefore had to ring the practice. At 9am I was 29 in the queue, so decided to reply later. at 1pm I was number 1 in the queue. The music changed and I then still waited almost 10 minutes before the phone was answered. I raised this, as thought the phone may have an issue with it. The receptionist said, that it is lunch time, so less people on the phones. However, I was number 1 so that feels that no one is willing to answer the phone at 'lunch time.' Very bizarre. If things are not urgent, they ask you to call in quieter times, and when you do, this is the response. It is not professional.