Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Quick access today

Logged onto the website to check eConsult availability first thing. I was able to access eConsult, completed the various fields (which did not take too long) and received a swift call back from reception with an invite to an appointment with a GP at 9.30am. I attended and logged in using the touch screen, which is always a very easy process. My appointment was on time I think (or very close to). The clinician was friendly with a kind and informative approach. They allowed sufficient time to explain my concerns, completed the necessary physical checks and promised to make a referral. Can't fault the experience and I hope the practice remains accessible in this way for long into the future. With so many pressures on services, it is nice to have received such a positive response today.