Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Have struggled

I've struggled to get appointments and have been told that there is no online access at all at the surgery by staff. Although there is, it just turns off very quickly. Getting through on the phone takes a long time however today I did get through and was given a call back with a GP. Following this I've also been invited in for an appointment but previously its been more problematic.