Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Econsult turned off first thing

The on the day system isn't as convenient as when you're working you can't always stay at home on the off chance they'll give you an actual appointment or even answer the call backs at work. Not all issues need an on the day response and the ability to be able to arrange appointments in advance is easier. Today I had a 45 min wait on the phone to speak to reception. Econsult is also turned off early in the morning so can't even use that. It would be good if staff could let patients know there are other appointment options available to them such as GP+ as most don't know about it. When I've actually seen a member of the team they are great, its just the system to access appointments that isn't great.