Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Busy phones

The phones are very busy and it can be up to an hours wait in the mornings. When I got through I was asked to go on to econsult but I don't have an internet enabled phone so if I'm out I can't see and respond to them contacting me so I have to call to arrange appointments. Call backs with doctors have worked to address the issues I've had and I have had actual appointments too. I just find that it is a much more drawn out process and is especially more difficult if you work but are trying to get a non urgent issue sorted out. Econsult is turned off first thing any way so its not really an option.