Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Fine to get regular appointments

I have 3 monthly b12 injections and I have no issues arranging the appointments for these. I am reliant on friends to get me to my appointments so being invited in on the day to see the doctor is more difficult but the econsult process and quick phone calls back have been good. More recently following a chat on the phone I was referred to hospital really quickly by the GP which was brilliant and I really can't fault how they listened to me and then reacted.