Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Wait on the phone to get through

Had a half hour wait on the phone to get through this morning and then got cut off and when I called back it happened a second time when I was talking to reception but they did call me back. I've had no issues arranging appointments by speaking to the reception team so actually for me it's been ok. The last four appointments have been similar to today and I've been able to get appointments when needed.