Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Needham Market Country Practice


Long waits

The appointment system in place does mean waits of up to an hour to get through and then you have to wait again for the doctor to call you back. Some of the time I've been given a face to face appointment but a lot of the time its all done by phone. Econsult is a better option as you can submit it before going to work but the responses are character limited so you can't always put down everything needed, plus the system does often throw you out and say call anyway. I found my last experience when having a conversation on the phone was dismissive and frustrating as I didn't feel well listened to but today doing an e-consult for an ongoing issue has worked well.