Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Needham Market Country Practice


Used Accurx

In the past I have used E-Consult, which is pretty long winded. The surgery seem to be trialling Accurx and I found it much better. The first time I used it, I had phone call from my GP. Referral was made and new prescription was allocated. I do however, still feel that in relation to menopause, you do not have a proper explorative conversation. The second time I used it, it was an admin request. The good thing was that although the system was not in use for appointment requests, it still enabled me to put in an admin request. With E-Consult if it was switched off you could not access anything, so I think this system is much better.