Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Busy phones

I had to wait 1 hour on the phone which was stressful as by the time you get through you don't know what will be available. I have seen the paramedic and they are lovely and they do bring in the GP if needed. When I've needed to cancel it can be difficult as it's not easy to get through to the surgery and then you can't rearrange appointments ahead of time. The staff are lovely and accommodating when they can be and overall it works well.