Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Long waits

There are regularly long waits of an hour at a time to get through to the surgery and this can cost a lot when calling regularly. They won't allow you to come in to the surgery to arrange appointments which would be much easier. Staff are good , as is the care they provide but it would be better if you saw the same doctor each time as they don't have time to look at my notes and the different conditions I have. Then different doctors start changing long term medications which then have knock on effects.