Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Hard for people with hearing loss

I do not think that this surgery makes any allowances for people who have hearing difficulties. My experience is the staff say to me I have to ring up on the phone but I have tried to explain that I cannot hear well at all when using the phone, so the only way for me is that I have to agree to struggle with the appointment on the phone. I find this aspect very difficult and I feel that I need a face to face appointment but I find that it is simply not available to me.