Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Communication is poor with patient

I do not like to have to tell the first person on the phone about my medical issues. I can often be on the phone for ages just to get through. I dont know if I am on the waiting list for treatment or not for physio, my doctor referred me but I feel stuck in no mans land, they need to be clearer with communication.