Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Prescription not authorised

What a pleasure it was to talk to a person on reception as she listened to my enquiry about a prescription. She then said she would get it sorted out. A few minutes later she called me back and told me the prescription was in the pharmacy and could be collected tomorrow. It is so good to see someone take ownership of a problem and sort it out for you. Thank you.