Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Busy phones

Fine but can take an hour to get through on the phone. I've not really got the confidence to use the call back system as I'm unsure whether it will work. At times there have been no appointments left so the suggestion has been to call 111 so I've gone up to the hospital to see a GP instead. Once in there are no problems but waiting on the phone is difficult.