Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Difficult

Been called in today unnecessarily to discuss blood test results which were actually fine. It's been very difficult to get to see one person consistently which with long term conditions hasn't made it easy as I have very complex health needs. Only individual issues are dealt with as I see different people each time but they never look holistically at everything going on. The call back system on the phone has worked well and is more preferable than waiting on the phone. I don't feel that a complaint was really addressed when I raised it. I just received a call from a GP to sort the medication out. Nothing is joined up with communication between the hospital and surgery. It's easier to get appointments now but it hasn't helped the consistency.