Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Very good staff

You can't book appointments at reception, you have to phone unless its a repeat appointment and has been arranged by staff, which is frustrating and difficult with my hearing. The staff that I've seen have been very good but waiting on the phone is frustrating and the cost of hanging on the line is also a concern for me. A larger carpark would be good but is challenging to address.