Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


High standard of care

The care is of a high standard, the triage is handled well, talk to the GP then invited in to see them. I don't have the confidence to do the call back, it might help if they could give an expected call back time. I do find the music on the radio is too loud and can mean I miss the notification for the next patient being called. A family member struggles to use the online system due to their anxiety, they worry what they will be asked.