Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Great, attentive staff and very accomodating

My son was recently unwell and the care and attention you have shown to him within such a short time frame was amazing. You always make it very easy to get an appointment. In particular Dr [redacted] has ‘fixed’ my sons health concerns so quickly and also the paramedic we have seen on a few occassions who has been amazing and so helpful. They are both a credit to your surgery. But i must say the reception staff to have always been helpful and kind too. I think you are a great surgery.