Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Lovely reception

Not using the surgery much but when I do it works well. I spoke to reception who were lovely and received a call back in 20 minutes to say that I could have an appointment but I'm not sure who with, I think it'll be a nurse. All my experiences have been good and when I used the call back phone system it worked really well and saved staying on the phone waiting to get through. I do find it hard to read the pruple text on the waiting room screen.