Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Generally good but difficult to get through.

My experience of this practice has been generally good. I have always been able to get an appointment on the same day of calling. Furthermore, when I have needed some advice from a doctor, a call back has always been possible. The main problem that I have experienced is getting through on the telephone. At one point, I had to redial 51 times before somebody answered and I was able to book an appointment. I have found all of the doctors friendly and my treatment has been good. I have always felt that I have had adequate time in my appointment to talk to the doctor, ask questions and be advised.