Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


A friendly surgery

I am yet to experience any problem with obtaining appointments to see a doctor when needed. The only issue is with, sometimes, not being easily able to get through to book but perseverance will usually get you through eventually. Every doctor I have seen has been pleasant and seems interested in me as their patient. I have never felt rushed out of the door and the advice offered has been reasonable with follow-up offered where appropriate. Receptionists have always treated me courteously and have a friendly manner.