Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Referral wasn't made

My husband needed to be referred to hospital for treatment but after waiting months I went in to check what was happening only to be told that the referral had not been made. Once you get to see your doctor he is really good. I too was referred by my GP to see a consultant but I had no explanation about who or why I was going. When we looked it up the issue we were concerned.