Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


The care given is good and I'm happy with it

It's difficult to get through on the phone. When I have got through at 8.30, I've been told that I can't have an appointment until lunch or that you need to call back at 2pm ish for afternoon appt. But the same can happen again and they call back tomorrow. It would help to have another telephone line for booking appts.