Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Very difficult to get an appointment

My overall experience at this surgery hasn't been positive. I only seem to secure an appointment if I queue up at 8am in the morning waiting for the surgery to open at 8.30am. I've tried to book an appointment for a smear test twice and each time no appointments were available so I'm told to wait and phone back next month. This is very upsetting for someone who has a history of abnormal cells. I never see the same Dr twice in over 12 months as my registered GP has been on long term absence and they've never assigned me someone else. I have never seen the GP at my allotted time as they are always running behind.