Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Struggle to get appointments, care is good eventually

I struggle to get appointments at the surgery. You ring in the morning and by the time you get through all the appointments have gone because local people go to the surgery to book their appointments as it's easier to get appointments that way.. Care is good once you see someone