Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Difficult to get to see doctor

I was asked by my doctor to see them in two weeks time but reception couldn't give me an appointment as none were available. People are queuing outside the surgery to get appointments more easily so if you try to get through on the phone in the morning it is very difficult. People who have no transport or live outside of Needham Market are then disadvantaged as they can't get to the surgery to book an appointment. I was given an appointment in the end.