Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


You don't always need to take an appointment

I have always found it possible to obtain an appointment when I have needed one. It is usually also possible to obtain a call back from the doctor should you be uncertain about whether an appointment is necessary. So far, I have been happy with the service provided at this surgery and I hope it continues this way despite the challenges evident within "the system". I understand why people may find it difficult to offer a view on their reason for calling to receptionists but this is a growing necessity in order to make sure that people are seeking help from the right places. I have found the reception staff to be professional and polite at this practice.