Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Would like to be able to book ahead

Doctors are all good. I would like to be able to book appointments ahead so that you can plan more. On the whole it doesn't work badly and the queue on the phone went down quickly this morning. I'd prefer not to have receptionists asks me why I need an appointment, they are not medically trained to decide who I should see.