Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Can be a wait on the phone to get through

Having the dispensary on site and the delivery service for medication from the pharmacy is good. It can be a bit of a wait on the phone to get through in the morning but it's not too bad. It would be nice if some how the surgery could explain how systems work, ie I didn't realise that a prescription could be collected straight after seeing the doctor. May be the phone message could direct people to the website for explanatios. Reception staff and all staff really are very good and try to make things as easy as possible.