Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Difficult to get an appointment

Very difficult to get an appointment and see your own doctor, you can be asked to call back tomorrow. Nurses have been very good, chatty and put you at easeplus they run to time. I don't like sharing information with the reception staff about the reason for my appointment and they can be a bit abrupt at times.