Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Very supportive

Always friendly, getting through on the phone is the only issue. Doctors are very supportive even though I have an asigned doctor I don't often see them. Appointments for the children are good to get, if the time it takes for you to be able to speak to reception could be improved it would be great. It can be quite intrusive when reception staff ask you questions and if you want to keep something private you are pressed for more information.