Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Needham Market Country Practice


Difficult to get an appointment

On the whole the surgery is very good. It is difficult to get an appointment and this is the first time I've seen my GP in a long time. I've tried the new online triage system but it didn't work, I received an emailto say the issue could be dealt with by phone but I missed the call. When I called back I was told someone else would call but I did feel that for me it didn't really work. Not seeing my own GP isn't an issue as the duty doctors are good. To get a pre bookable appointment has never worked and the online appointments are so limited it doesn't help either. If its something hospital related I would prefer to see my own GP.