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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice



Accomodating

Pretty helpful on the whole, accommodating when you call. You do get to see your own doctor mostly which is good and helps with continuity. Its difficult to get appointments, if you have something urgent you can be seen but if its a routine issue its more difficult and can take time to get an appointment. I tried recently to book an appointment for a routine issue but the doctor was away and I couldn't be seen until they returned. I've also waited in all day for a call back but the doctor called at 7pm when I'd gone out

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