Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Difficult to see own GP

At times the surgery is really good but getting an appointment is difficult espeially if you want to see your own doctor. Coming to the surgery often makes it easier to get an appointment. This morning they've arranged for two appointments at the same time for us and we didn't even request it. My doctor is very good, even if running late you don't feel rushed. The message on the screen saying there were 20 minute delays was good and the new check in system worked well and was easy enough to follow. Parking is a problem, may be some of the areas that are landscaped could be used to increase capacity.