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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice



Lots of queuing and waiting

I was held in the queue for 29 minutes this morning before getting to speak to someone. E-consult has been used by me twice. waiting for over 25 minutes before being called in to the surgery is not uncommon. Thankfully I don't need the GP lots, but only think I would like to see is better appointments.

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