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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Needham Market Country Practice


Use of E-consult

In a week I've used E-consult twice. First occasion was to talk with GP about my son. I had to chase this as 4days after submitting it I hadn't heard anything from the surgery. The system states you will get email/telephone call in 24hours. They did apologize and a GP telephone consultation was set up, which I got that day, and as always my GP was excellent. The 2nd I submitted a query for myself early morning (8.30am ISH) and by 1pm the same day I had a call from the team telling me my GP wants me to get blood tests. When they couldn't offer an appointment for over 2 weeks they suggested trying the clinic on Landseer road but didn't give me any info on how to book that. So would just say that would be more helpful if possible. I cannot recommend using E-consult enough. When you work it is such a good tool.