E-Consult worked well for me
I used E-Consult due to developing problems with pressure and pain in my ear. Completed the required fields, which took only a few moments and was informed that I would hear from the practice the next working day before the surgery closes. I received a call in the morning (at about 9.30am) inviting me to book an appointment with the Nurse Practitioner in the afternoon, which I did. I found the whole process to be simple and efficient (much better than hanging on the phone lines in the morning). I turned up for my appointment and had to wait for maybe 20 minutes or so. Appointments do sometimes run late in this practice but I do not see that as a negative thing at all - I have never felt rushed out of an appointment and I have always been treated with professionalism and care. That, for me, is worth a short (or sometimes slightly lengthy) wait in the waiting area. The Nurse Practitioner was exactly the right person to see. A fairly severe ear infection (possibly with a ruptured ear drum) was diagnosed and a course of treatment prescribed. A follow-up appointment has also been made. I found her to be friendly in approach and the information about the treatment was good. At this point, I have complete faith in this surgery and hope that will continue into the future for myself and also my family. Thank you.