Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


1 Week wait for appointment

One week wait to get an appointment, The GP and nurse have been excellent. I was told by reception staff on the phone that I could be referred for a MRI scan by my doctor but I am unsure. I went to A & E with a back issue and I asked for an MRI scan and the doctor I saw said I needed a scan but they would not give me one at that time so I am back at the GP today to see if I can get one. I have also self referred to AHP physio team in the hope that they can refer me also for a scan.